Refund Policy

Scope

This Refund Policy applies only to purchases made directly through the Group 7 Limited website, including, where available:

• software subscriptions and memberships;
• paid usage allowances and digital tools;
• digital content, including reports and templates;
• online training;
• workshops booked and paid for through the website;
• other digital products made available for online purchase.

Whismy will have its own terms of use, privacy policy and applicable purchase and cancellation terms. This page does not replace those product-specific policies or automatically apply to a Whismy subscription. Where a purchase has separate terms, the terms presented for that purchase govern it, subject to applicable law.

This Refund Policy does not apply to consultancy, advisory, mentoring, project delivery, discovery engagements, retained services or any professional services provided under a separate contract, Master Services Agreement, Consultancy Agreement or Statement of Work.

Subscription Refunds and Used Allowances

Subject to the consumer rights and exceptions below, we do not offer change-of-mind refunds for a monthly or annual subscription period once you or an authorised user of your account have begun consuming its paid features or included allowance. This includes partial refunds for unused time or the remaining allowance.

Depending on the product, paid usage may include processing a record or transaction, sending a notification, uploading or storing files against a paid allowance, running an assessment, or generating or exporting an output. Only activity covered by the purchased plan counts; creating an account, signing in, viewing billing settings or using a free trial does not by itself count as consuming a paid subscription.

Not using the rest of an allowance, deleting records or stopping use does not reverse usage already consumed. If no paid usage has begun, contact us so we can check the purchase terms and any applicable cancellation rights; this policy does not offer a general money-back guarantee.

A business purchase is one made wholly or mainly for your trade, business, craft or profession. Business customers do not normally have the statutory consumer cooling-off right. This does not remove rights arising from our failure to provide what was agreed.

Cancel Future Renewals

You can request cancellation of renewal at any time, using the product's subscription controls where available or by contacting us. Tell us which subscription to cancel before its next renewal. We will confirm that renewal has been stopped and the date your paid access ends.

For ordinary cancellation, access continues until the end of the period already paid for, with no further subscription renewals. An annual subscription remains paid through its annual end date; cancellation does not convert it to monthly billing. Charges already incurred, including agreed usage charges, remain due.

We do not make stopping renewal conditional on a refund being approved. A refund request alone may not tell us that you also want to cancel, so please make your preference clear. If you exercise a statutory cooling-off right, the contract ends under that right rather than continuing to the ordinary period end.

Consumer Cooling-off Rights

If you buy as a consumer online, you will usually have 14 days from entering into the contract to cancel without giving a reason. Any additional cancellation rights required by law also apply. The rules differ between an ongoing service and digital content; using a software service does not automatically remove your cooling-off right.

If you expressly ask us to start a service during that period and we give you the required information, we may charge only a lawful, proportionate amount for the service supplied up to cancellation. Using one feature or some allowance does not by itself entitle us to retain the entire subscription price. If the required request or information is missing, we will not deduct a charge that the law does not permit.

For digital content supplied without a physical medium, the cooling-off right is lost when supply begins only if you first expressly consent to early supply, acknowledge the loss of that right and receive the required contract confirmation. Merely accepting this policy or logging in is not that consent. A service's cooling-off right is lost on full performance only where the required express request and acknowledgement have been obtained.

One-off Digital Purchases

Subject to the rights above, we do not offer change-of-mind refunds once purchased digital content has been supplied, such as a delivered report, downloaded template or accessed online content. This does not limit remedies for faulty, misdescribed or undelivered content.

Billing Errors and Problems with the Service

We will correct duplicate or erroneous charges. If a product is not supplied, is faulty, is not as described, or a service is not provided with reasonable care and skill, contact us so we can put it right. Depending on the circumstances and your rights, this may mean repair, replacement, repeat performance, a price reduction or a refund.

Refunds and other remedies required by law are not discretionary and are not refused simply because usage has begun. Any additional goodwill refund is considered case by case.

Workshops and Online Sessions

Where advisory sessions or workshops are purchased directly through the website, cancellations requested at least 48 hours before the scheduled session may be rescheduled or refunded at our discretion.

Cancellations made within 48 hours of the scheduled session are normally non-refundable, subject to statutory cancellation rights and applicable law. If Group 7 Limited needs to reschedule a session, you may choose either a new appointment or a full refund.

Promotional Discounts

Refunds will normally reflect the amount actually paid after any promotional discount, voucher or coupon has been applied.

Chargebacks

If you believe a payment has been taken incorrectly, please contact us before initiating a chargeback with your payment provider.

We will make reasonable efforts to resolve payment issues promptly. Contacting us first is not a condition of exercising rights with your payment provider.

Payment Providers

Payments made through this website may be processed by authorised third-party payment providers.

Refunds approved under this policy will be returned using the original payment method unless you expressly agree otherwise, without a refund fee. Where statutory cooling-off reimbursement applies, we will reimburse you within 14 days of being informed of your cancellation. Other refunds will be made within the applicable legal deadline. Your provider may take additional time to show the credit in your account.

How to Cancel or Request a Refund

Use the subscription controls where available, or send us a clear cancellation or refund request through our contact form or to our registered office:

Please include your name, email address, order reference, product purchased and whether you want to stop renewal, request a refund, or both. A reason can help us investigate a service problem, but is not required for statutory cooling-off cancellation. We aim to respond within five business days; this does not extend legal deadlines or delay the effective date of a valid cancellation notice.

You may use this wording, but do not have to: “I give notice that I cancel my contract for [product/subscription], ordered on [date]. My name is [name], my address is [address] and my account email or order reference is [reference]. Date: [date].” Please sign if sending it on paper.

Consumer Rights

Nothing in this Refund Policy affects your statutory rights under applicable consumer protection law, including mandatory protections that apply in your country of residence.

Changes to this Policy

We may amend this Refund Policy from time to time. The latest version will always be published on this page. An update does not retrospectively reduce rights attached to a purchase already made.